FAQ

Rooms are available from 15:00 on the day of arrival. Unless otherwise agreed, we will hold your room until 18:00. Check-out is by 12:00 on the day of departure. For a later check-out, please ask at the hotel reception.

Yes! You can request a later check-out at reception or view available options through the link sent to your email via our Digital Guest service.

All lost items found at the hotel or spa are delivered to the Pirkanmaa Lost Property Office.

PLT, Pirkanmaan löytötavaratoimisto
Suvantokatu 10, 33100 Tampere
Tel. 0600 300 758 (From €2.18/min + local/mobile charge)

We accept cash and most major debit/credit cards.

In our online shop, you can pay via Paytrail using credit cards and online banking (Aktia, Ålandsbanken, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, OP, POP Pankki, S-Pankki, Säästöpankki).

We also accept the following physical employee benefit vouchers (according to their specific rules):

Smartum: Lunch, sports, massage (classical and sports), dance and evening event tickets

Edenred: Lunch, sports, dance and evening event tickets

Epassi: Lunch, sports, massage (classical and sports), and dance tickets

Tyky vouchers and Tyky+ vouchers are also accepted for sports and culture services.

Yes! We offer pet-friendly rooms in both the main building and in the Loft apartments.

The main building features Superior rooms with a small balcony.
The Loft pet rooms include either a small unfenced yard or a balcony and are equipped at Economy level.

You can add a pet-friendly room via additional services when booking, or contact our sales team. The pet fee is 25 € per stay and includes a pet towel.

We have two saunas available for private hire.

Located by Lake Kyrösjärvi, around 300 metres from the spa, our saunas can be reserved for private groups. Our atmospheric smoke sauna suits groups of around 20–25 people. Price: 450 € per evening, includes towels.

Our second lakeside sauna, with a traditional steam room, is located on the opposite shore. More information is available here.

Yes – all room bookings include bed linen.

We work in cooperation with the Ikaalinen branch of MLL (The Mannerheim League for Child Welfare).

Their babysitters are trained 15–17-year-olds who have completed MLL’s own childcare course, covering topics such as child development, nutrition, common illnesses and accident prevention. The babysitters have also completed supervised practice in family settings.

Childcare can take place in your hotel room or another location agreed with the family, for example outdoors.

Rates (minimum charge 2 hours):
15 €/hour on weekdays
18 €/hour on Saturdays
20 €/hour on Sundays
A travel charge of 10 € applies within the Ikaalinen Spa area.

The babysitter will bring a paper invoice form. MLL handles all salary payments and employer contributions.

More information and bookings:
paula.pihkoluoma@hotmail.com

Yes!

We proudly support the Disability Card initiative and are committed to providing the best possible service to guests who require special assistance. At our resort:

• An assistant or support person accompanying a Disability Card holder always has free entry to our services, provided the card includes the “A” symbol.
• Our premises have step-free access and barrier-free movement between spaces.
• Accessible toilets are available.
• Clear signage is provided throughout the premises.
• Accessible parking spaces are located near our main entrances.
• Our venue has wheelchair seating (excluding the VIP section of the Arena).
• All staff members are committed to providing excellent service to guests who require additional support.

If you notice anything we could improve, please don’t hesitate to let us know. We are ready and willing to improve the accessibility of our services.

More information about the EU Disability Card is available at www.vammaiskortti.fi

Yes!

Guests with disabilities or chronic illnesses are welcome to bring an assistance dog, in accordance with hotel regulations. Assistance dogs include guide dogs, hearing dogs, service dogs, support dogs and diabetic alert dogs that have received formal training for their task.

An assistance dog can be identified by its harness or vest with a clear marker. The handler is also provided with an ID card issued by the relevant association, confirming their status as an assistance dog user.

An assistance dog is a mobility aid and must not be considered a pet.

Animals are not permitted in the kitchens of the hotel’s restaurants or other food premises, nor in saunas, spa facilities or designated allergy rooms. These rules also apply to assistance dogs.

Please inform us about your assistance dog when making a booking and again upon arrival at reception.

Yes – we are also accessible by public transport!

There is a bus stop located directly in front of our spa. On weekdays, buses run approximately twice a day via a connection from Tampere (approx. 1 hr 20 min). From Parkano, direct buses also run about twice a day on weekdays (approx. 25 min).

You can find the most accurate timetables at:
www.matkahuolto.fi

A taxi from our spa to Ikaalinen town centre takes about 8 minutes and is 6.5 km by car.

From the town centre, there are more frequent public transport connections.

We have 5 charging points located in front of the main entrance, clearly marked in green. Additional charging is available in our indoor parking garage. In the garage, the charging stations automatically stop charging and billing once the battery is full.

The parking garage has a fee of 10 €/night.
Fast charging (DC) is available up to 60 kW. Payment is made via contactless card.

DC: start fee 0.50 €, energy 0.22 €/min
AC: start fee 0.50 €, energy 0.25 €/kWh

A pre-authorisation will be made on your card (shown on screen), and the final amount will be charged after the session, with any excess refunded immediately.

Note: no charge or authorisation will occur unless the cable is properly connected to the car.

If you encounter any issues, please contact the customer support number printed on the charging station:
+358 40 123 9134

Yes – engine heater outlets are available in our car park. They are free of charge, but cannot be reserved in advance.

You are welcome to wear any swimwear designed for swimming in our pool area. We kindly ask that you observe good hygiene and shower thoroughly both before and after using the pools. Showering is also important before and after using the sauna.

For the smallest children, we recommend the use of swim nappies.

Swimwear for both adults and children is available for purchase at the spa service desk. We currently do not offer swimwear rental.

No advance booking is required for spa access. Weekends and holiday periods tend to be the busiest times. If you prefer a quieter swim, we recommend visiting outside of those peak hours.

Yes – use of Water Tropic is included for the full duration of your stay, from check-in to check-out. All accommodation includes spa access, except Budget-level bookings, which can be purchased without breakfast or spa use. We kindly ask you to bring towels from your room to the spa.

No – there is no time limit. With your Water Tropic ticket, you can enjoy the spa for as long as you like during opening hours. Hotel guests are also welcome to use the spa freely throughout their stay, from check-in to check-out, as often as they wish.

You can find our current booking terms here.